La Casa de los Ratones
Shipping
Shipping of your order in the UK and Ireland is free for purchases from £50,-.
Shipping costs for orders under £50:
UNITED KINGDOM
DHL: £4.99. Ordered on working days until 22.00: shipped the same day.
IRELAND, THE HIGHLANDS, ISLANDS
DHL: £7.99. Delivery time is 1-3 working days.
Returns
If you're not satisfied with a purchase, in most cases, you can return it. Sam & Julia follows these rules:
- You don't have to give a reason for the return and request for a refund.
- Sam & Julia receives the product back within 14 days after purchase.
- The product is unused and in new condition.
- The customer pays for the return shipping.
- Upon receipt, Sam & Julia transfers the product price to your account. Note: this is the product price excluding shipping costs.
Don't forget to include the invoice, your address, and account number with the return package!
Return address
Fidelity Fulfilment UK
Unit 1, Orion Close, Mustang Park
Daventry NN11 8NW
United Kingdom
Sam & Julia accepts most payment methods, including:
iDeal, PayPal, Klarna, Mastercard, Visa, Maestro, Amex, ApplePay, and Amazon Pay.
Do you have a question or would you like to make a change to your order? We are available on weekdays from 09:00 to 17:00, excluding official holidays.
Call us from Monday to Thursday between 09:00 and 17:00: 020-2157341
Email us at info@sam-julia.com, and we'll get back to you as soon as possible. Don't forget to mention your order number!
