SHIPPING & RETURNS
You can choose between DHL and PostNL for your delivery. Since the lockdown, we've had better experiences with DHL. Shipping in the Netherlands and Belgium is free for orders over €50. Shipping costs for orders under €50 are €4.95 (DHL) or €5.95 (PostNL). Our orders are processed by an external warehouse, which means that even orders placed in the evening are usually delivered the next day.
- DHL: Ordered on working days until 10:00 PM = delivered the next day.
- PostNL: Ordered on working days until 10:00 PM = delivered the next day.
Orders for Belgium are sent via DHL with a delivery time of 2-3 working days. Shipping costs for orders under €50 are €5.95, and shipping is free for orders over €50.
For other speaking countries, visit the website of your country.
Track and Trace
You will receive a track-and-trace code from us via email as soon as your order has left our warehouse. This code allows you to track your order. It may take until after midnight for the schedule to be available with the courier services.
If your order has not been delivered
Please check the track and trace information you received via email. The order confirmation email also contains a link to the order page where you can view the track and trace details. If this doesn't provide clarity, feel free to give us a call, and we will be happy to assist you. If you have your order number or the name/email address used for the order, we can quickly locate your order.
Phone: 020-2157341 from 09:00-17:00 on weekdays.
Chat: via the icon on www.sam-julia.com from 09:00-17:00 on weekdays.
If you are not satisfied with a purchase, it is usually possible to get a refund by returning the product. For this, we have the following rules:
- The product must be unused and in new condition.
- The customer is responsible for covering the return shipping costs.
- Once we have received the product, we will refund the product price to your account. Please note: this is the product price excluding shipping costs.
- Don't forget to include the invoice, your address, and bank account details with the return package!
Sam & Julia
1012 WR Amsterdam
We will always strive to provide you with the best service possible. If you have any questions, feel free to send us an email at firstname.lastname@example.org.